The most common questions from people sending items back to beuni. For the full step by step, see Return items to beuni.
Address and freight
What is the return address?
Beuni Tecnologia LTDA, Rua Victório Bonucci, 1170, Jardim Tangará, São Carlos/SP, Brazil, ZIP code 13568-110. CNPJ 37.208.951/0001-60.
Who pays the return freight?
You do. The price depends on weight, box size and distance to São Carlos/SP. With Correios, you can estimate it first in the price and time calculator.
Does beuni pick up the items or create the label?
No. beuni has no pickup or reverse logistics. The simplest way is to take the box to a Correios post office, which weighs it, calculates the freight and prints the label on the spot.
Notice and identification
Do I need to tell you I'm returning items?
Yes. Without the notice, we can't tell whose box it is when it arrives.
What do I send the team?
- ☑️ Your company name
- ☑️ What's coming back (product and quantity)
- ☑️ The carrier and the tracking code
Send it to meajuda@beuni.com.br or on WhatsApp +55 11 93039-0062.
Do I need to prepare the content declaration beforehand?
No. At the Correios post office, the clerk issues the declaration on the spot. Bring the list of what's in the box, with quantity and approximate value.