Quick answer: when there's an overdue payment, part of the platform is locked until it's settled. The Catálogo (Catalog) and Pedidos (Orders) stay open. After payment, Pix and card unlock in a few hours; payment slip and transfer within 2 business days.
What stays open and what's locked
| Open | Locked until settled |
|---|---|
| Catálogo: browse products and simulate quotes | Inventory and Shipments |
| Pedidos: track existing orders | Redemption pages and Redemptions |
| Feedbacks, Analytics and Integrations |
Settle the account
- See the overdue charge in Pedidos or in Minha conta > Faturamento (My account > Billing).
- Pay with the payment slip or the bank details.
- Send the receipt to contasareceber@beuni.com.br, with the invoice or payment slip number.
How long it takes to unlock
| Payment method | Unlocks in |
|---|---|
| Pix and card | A few hours, as soon as the bank confirms |
| Payment slip and transfer | Up to 2 business days |
Need something urgent in the meantime? Contact us at contasareceber@beuni.com.br.
Note: the account can also show locks while the email isn't confirmed. In that case, see Confirm your account email.