The most common questions about orders at beuni.
Cancellation
Can I cancel an order after confirming it?
It depends on the status. Under Aguardando aprovação (Awaiting approval) or Aguardando pagamento (Awaiting payment), you can cancel from the proposal itself. Under Em produção (In production), it depends on the stage, because pieces already customized can't be undone, and it follows the terms of use. Contact sales at meajuda@beuni.com.br so we can review your case.
Artwork and mockup
Do you create the artwork from scratch?
No. Our design team adapts your artwork to each product. See Prepare and send artwork for production.
Will I see how the product looks before paying?
Yes. Before production you get the mockup, the digital preview of each product with your brand, and it only moves on after you approve.
Products
Is there a minimum quantity?
Yes: 30 units per product. Some items require more, and the proposal confirms the minimum for each one.
Can I add my own products to a beuni kit?
Yes. We receive third-party products when your plan includes this feature or when it's agreed with sales at purchase. They appear in the inventory as third-party products.
How do I place a new order?
Through the catalog: choose the products, build the quote and send it. See Request a quote.