Quick answer: an order goes through these stages: being processed, awaiting approval, awaiting payment, in production, in transit and, at the end, stored (in your inventory) or delivered (direct shipment).
The statuses, in order
| Status on screen | What it means | Needs you? |
|---|---|---|
| Pedido sendo processado (Order being processed) | Our team is building the quote for the products you requested. | No |
| Aguardando aprovação (Awaiting approval) | Waiting for you to approve the mockups. You can approve them one by one or all at once. | Yes |
| Aguardando pagamento (Awaiting payment) | Waiting for the payment to clear. | Yes |
| Em produção (In production) | The products are being made and customized. | No |
| Em trânsito (In transit) | The products are on their way to our distribution center. | No |
| Armazenado (Stored) | The products arrived and are in your inventory, ready to ship. | No |
| Entregue (Delivered) | The order with direct shipment (no storage) reached the address. | No |
| Cancelado (Canceled) | The order was canceled, under the terms of use. | No |
Note: under Aguardando pagamento, card and Pix clear within 1 business day; payment slip (boleto) and bank transfer within 3 business days.
Where to see the status
In Pedidos (Orders), each card shows the status, and the sidebar filters by each one. See Track your orders.
Frequently asked questions
When does the order show up in my inventory?
As soon as you buy, the product already shows in the inventory with zero stock. The balance comes in when it reaches our distribution center, in the Armazenado (Stored) status.
Can I cancel an order?
It depends on the status. See the orders FAQ.