The most common questions about freight and gift delivery.
Price and payment
How much does freight cost?
It depends on package size, weight and destination. The platform shows the options with price and lead time when you ship. See Understand freight and shipping time.
How do I pay the freight?
When you choose the freight, the batch's payment link appears. The shipment leaves within 72 business hours after the payment is recognized.
Can the freight of a scheduled shipment change?
Yes. It's quoted again on picking day. If it goes up more than 20%, you approve the new price before the shipment leaves.
Where and how we deliver
Do you ship across Brazil?
Yes, to any region, through Correios and other partners, such as carriers and motorcycle couriers.
Do you ship to other countries?
Yes. For a quote, talk to our team through the platform chat or at meajuda@beuni.com.br.
Do I have to ship everything at once?
No. You can ship on demand, whenever you need. Subscription plans include product storage between shipments. See Understand subscription plans.
Can I choose the exact delivery day and time?
Not with carriers: they work with estimated lead times and don't deliver on weekends and holidays. For an exact day and time, there's dedicated logistics. Talk to us.
Changes
Can a delivery be canceled?
In some cases, yes: we suspend the delivery and the package returns to our distribution center, to be resent if needed.
Can I hire only the logistics?
Talk to us through the platform chat so we can review your case.