Shipping and tracking | beuni Help Center

Making shipments

Request a shipmentStep by step to ship gifts from your beuni stock to one person or up to 1,000 recipients, using contacts or a spreadsheet.
Understand shipment types: single, batch and large shipmentUnderstand the difference between single, batch and large shipments on beuni, and how quoting works when freight shows as Sob cotação.
Schedule a shipmentSchedule shipments with products that are still arriving, choose the deliver-by date and let beuni dispatch on the right day. On all plans.
Send a surprise giftTurn off tracking emails for the gift recipient, for the whole batch or a single shipment, and keep the surprise until delivery.
Fix it: duplicate shipments warningUnderstand beuni's duplicate shipments warning, which catches the same person twice or someone who already got the kit, and decide what to send.

Import contacts and use them in shipmentsImport the recipients spreadsheet on beuni (CSV or Excel, up to 3,000 rows), fix the data on screen and use the contacts in shipments.
Ask the recipient to confirm the addressSend a beuni email so the recipient can check and correct their own address before shipping and raise the delivery chance.

Understand freight and shipping timebeuni dispatches within 72 business hours after the freight payment. See what the freight price depends on, how to pay and the delivery time.
Freight and delivery FAQAnswers about freight, delivery across Brazil and abroad, on-demand shipping, canceling a delivery and hiring only logistics from beuni.

Track shipmentsTrack each beuni shipment by status, batch or tracking code, see the details and export the shipments list.
Track live delivery on the mapSee the driver on the map, the estimated arrival time and the photo proof in beuni live deliveries, and share the link with the recipient.
Fix it: wrong address or a shipment that returned to beuniWhat to do when the shipment address is wrong or when the gift returned to beuni after the delivery attempts.
Fix it: shipment didn't arrive, arrived damaged or incompleteWhat to do when the gift didn't arrive, arrived damaged, defective or with missing items: how to check, deadlines to complain and what beuni does.
Change or cancel a shipmentUntil when you can change the address, recipient or quantity of a shipment, how to cancel a scheduled shipment and what to do after it has left.