Quick answer: once the kit leaves, the address can't be changed. If delivery fails, the package returns to our distribution center and is back in your inventory, for you to resend. Resending generates new freight.
The address is wrong
- Before paying the freight: fix the row in the shipment's table itself. To avoid the problem, ask the person to confirm the address.
- After dispatch: the address can't change anymore. Wait for the package to come back and resend it to the right address. In some regions, the recipient can contact the carrier directly to pick it up.
The shipment came back to beuni
When all delivery attempts are used up, the package returns to our distribution center, and the status shows it went back to the warehouse.
- The kit is available again in your Inventário (Inventory).
- Fix the contact's address, or choose another person.
- Make a new shipment. See Request a shipment.
Important: resending generates new freight.
Cancel a delivery
In some cases, the delivery can be suspended: the package returns to the distribution center and you resend it if needed. Talk to us through the platform chat.