Quick answer: before paying the freight, you fix the shipment right in its table. A scheduled shipment can be changed or canceled at no cost until the day before picking. Once the kit leaves, the address can't be changed.
Until when you can change it
| Shipment stage | What you can do |
|---|---|
| Before paying the freight | Fix the address, recipient and quantity in the shipment table, or drop it |
| Scheduled, until the day before picking | Change the date or cancel, at no cost |
| Paid, before it leaves | Contact us via chat: we check if it can still be held |
| Already dispatched | The address can't change. In some cases, the delivery can be suspended |
Before paying the freight
- Open the shipment in Envios (Shipments).
- Fix the row with the wrong detail: address, recipient or quantity.
- Check the freight again before paying, because it changes with the address and quantity.
To avoid a wrong address, ask the recipient to confirm the address before sending.
Scheduled shipment
Until the day before picking, you can change the date or cancel, at no cost. To change the recipients, cancel and schedule again. See Schedule a shipment.
After the shipment has left
- Wrong address: wait for the package to return to our distribution center. It's back in your inventory for you to resend, and resending generates new freight. See Fix it: wrong address or a shipment that returned to beuni.
- No longer needs to be delivered: in some cases, we suspend the delivery and the package returns to the distribution center. Contact us via the platform chat.
Important: wrong details in the shipment cause delays and resend freight, paid by the sender.