Quick answer: shipments are in Envios > Envios individuais (Shipments > Individual shipments), with status, batch, date and carrier. Search by name, CPF or CNPJ, batch or tracking code.
Track a shipment
- In the menu, click Envios > Envios individuais.
- Use the tabs to filter by status: Pendente (Pending), Em trânsito (In transit), Entregue (Delivered), Atenção (Attention) or Cancelado (Canceled).
- Search by name, CPF or CNPJ, batch or tracking code.
- Click the arrow at the start of the row to open the details.
Grouped shipments are in Envios > Lotes (Shipments > Batches). To download the list, click Exportar (Export).
Redemptions
When a redemption is approved, it becomes a regular shipment and shows on the same list, with the source page. See Track redemptions and their shipments.